MyDailyPhrase - Italian

Signup problems: new system

When users sign up for the premium version of the podcast, we send out the activation emails normally straight away, or at the very latest within 24 hours. It's almost impossible to tell if users receive these emails and if their accounts have been used. If, for any reason, listeners don't receive an email they tend to think that this means we've not sent it out. There have been problems with mails from radiolingua.com going straight into junk mailboxes, or simply not being delivered, but we have no way of knowing this. Equally we don't have any way of contacting you because we only have your email address linked to your Paypal account.

So, we've decided to set up a system where we'll post the first few letters of users' email addresses (don't worry - just the first few letters plus *s for the remainder of the email address). If you're waiting for an activation email, then check this list. If your email address is listed there you need to contact us with an alternative email address. Hopefully this will ensure that we have a way of getting in touch with you and will ensure that all users can access the materials they've paid for.

Visit our Status Alert page to check your status.

Paypal Timeout Problems

We've had a number of emails about Paypal payment procedures timing out before you're able to pay. First of all, we'd like to extend our apologies to our users for this. Unfortunately the problem lies with Paypal and not with our own site, so it's not very easy to solve.

Paypal has provided the following information for users. The problem seems to be stemming from cookies.

"The PayPal system is designed to drop your connection, or time out, after five minutes of inactivity. This is just one measure of many PayPal uses to offer the highest levels of security for our members.

If the system is timing out in less than five minutes, it may be caused by a lost (or dropped) secure connection, which is often a result of Internet congestion. When Internet congestion occurs, secured web servers (the backbone of most websites) are affected the most.

If the problem persists, disconnect and reconnect to your Internet connection (whether via a dial-up or DSL or cable connection). You may also want to wait a few minutes before accessing the PayPal website.

Also, make sure to clear your cache files periodically; otherwise, you may experience slow connection and closing times attempting to access or log out of the PayPal website. To improve overall performance on the web, and specifically while visiting PayPal, routinely clear your cache by following these steps (if your web browser is not listed below, the best solutions are to check the browser's Help section or connect to its customer service center.)

For Internet Explorer:

Here's How:

1. Click the Start button.
2. Select Settings and then click Control Panel.
3. Double-click Internet (or Internet Options) button, and select the General tab.
4. Click the Settings button in the Temporary Internet Files section and choose View Files.
5. Click Edit and choose Select All.
6. Press the Delete key on your keyboard. If prompted to verify that you want to delete your cookies, click Yes.

For Netscape:

Computers store copies of frequently accessed web pages in the system's memory cache or disk cache. This way, the computer doesn't have to download the web page each time you access it. To change the size of the memory cache or clear it altogether (Windows and Unix only), follow these steps:

Here's How:

1. From the Edit menu, choose Preferences.
2. Open the Advanced category and click Cache.
3. To clear the Memory Cache immediately, click Clear Memory Cache.

For AOL:

Here's How:

1. Open the AOL account.
2. Click Settings on the toolbar, (My AOL for older versions).
3. Select Preferences.
4. Select the Internet Properties (WWW) link on the left-hand side.
5. In the middle of the Internet Options box is a section called Temporary Internet Files.
6. Click Delete Files. Place a check mark in the Delete All Offline Content box.
7. Click OK.

Note: If you need to write a long description when sending a payment or Money Request, open a text only document, type your message and then copy and paste the message into the PayPal sending document page."

I really hope this helps. We are actively trying to arrange other payment methods for our sites, but this is proving quite difficult. Indeed, if any users have experience of web payment requests, then do let us know!

Subscribing in iTunes

Subscribing to MyDailyPhrase Italian couldn't be simpler. Ideally you'd use iTunes - it's the easiest way to download and subscribe to podcasts! You can download iTunes here if you've not already got it on your computer.

Your first step is to click on the subscribe button in the sidebar.

This should launch iTunes and take you to the MyDailyPhrase Italian page in the iTunes Store. You should now click on the subscribe button in the store. Note that subscribing in the iTunes store is free. MyDailyPhrase Italian will be providing additional materials in a Premium version, but the basic podcast is free.

Once you click on subscribe, iTunes will go to the podcast feed and request the most recent episode. Your download manager will now show that you're downloading the material from our servers:

Once the podcast has downloaded you can now view all episodes in the iTunes Podcast menu:

And that's all there is to it! From now on, all new episodes of MyDailyPhrase Italian will be delivered straight to your computer. If you have an iPod then you can check your settings to ensure that each new edition of the podcast is copied straight to your iPod too.